Our Dispute Resolution Scheme

We hope you are delighted with our services, but if you have any complaints you should notify us by contacting our Complaints Officer:

Internal Complaints Officer contact details

Complaints Officer
Level 14, 74 Castlereagh St Sydney NSW 2000
compliance@finsure.com.au
Phone: 1300 346 787 (1300FINSURE)
Fax: 1800 346 787 (1800FINSURE)

You should explain the details of your complaint as clearly as you can. You may do this verbally or in writing. When we receive a complaint, we will attempt to resolve it promptly. We hope that in this way we will stop any unnecessary and inappropriate escalation of minor complaints.

Our External Dispute Resolution scheme

If we do not reach agreement on your complaint, you may refer the complaint to an ASIC Approved External Dispute Resolution (EDR) Scheme. Our external dispute resolution provider is specified below. External dispute resolution is a free service established to provide you with an independent mechanism to resolve specific complaints. You can obtain further details about our dispute resolution procedures and obtain details of our privacy policy on request.

Credit & Investments Ombudsman (CIO)
Phone: 1800 138 422
Web: www.cio.com.au